Hands On Greater Portland is hiring a Program Manager

  • November 17, 2021 4:23 PM
    Message # 12134491

    Salary Range:$19.5100 To 27.3200 Hourly

    Job Title: Hands on Greater Portland Program Manager

    Salary: $19.51 | $21.47 | $27.32
    Status: Full-Time Non-Exempt

    Hours: Monday – Friday; possibility of occasional overtime

    Location: Portland, OR – temporarily remote

    Reports To: Senior Program Manager; HOGP ; John Afryl

    Who We Are

    For 100 years, United Way of the Columbia-Willamette (UWCW) has been working to meet the needs of vulnerable families. No matter the crisis, we have always remained steadfast to our commitment to LIVE UNITED so that every child, individual and family in our community thrives.

    Our mission: Improve lives, strengthen communities and advance equity by mobilizing the caring power of people across our region.

    At United Way of the Columbia Willamette we have created an intentionally diverse workforce culture with passionate people committed to building a more equitable and inclusive region where all families have the resources and opportunities to thrive.

    Purpose of this Role: 

    Hands On Greater Portland (HOGP) serves as the volunteer center for Multnomah and Washington Counties and makes more than 20,000 volunteer connections a year with 250+ nonprofit partners.

    Key responsibilities of the Program Manager (PM) include managing volunteer center partnerships with nonprofits seeking volunteer support. The PM develops and maintains relationships with nonprofit partners and Volunteer Leaders (VLs). The PM is part of the team that is responsible for fielding requests for volunteers from our nonprofit partners and aiding them in connecting with our volunteer engagement programs. The PM manages Washington County.

    Must be able to work a flexible schedule with the possibility of evening and weekend work.

    Key Accountabilities:

    Serve as a staff contact for nonprofit partners and as a primary staff contact for Washington County nonprofit partners 

    • Cultivate and foster nonprofit partner relationships with HOGP once they have completed the new partner process.
    • Develop and maintain nonprofit partner cultivation strategies.
    • Conduct nonprofit partner orientations, one-on-one meetings, and site visits (as needed).
    • Help partners navigate the admin website, post volunteer opportunities, and finalize details.
    • Assist partners in the development and posting of new calendar projects.
    • Solicit and monitor feedback from agency partners regarding projects.
    • Manage a program portfolio of partners, VLs, and their related opportunities.
    • Responsible for stewardship, support, and training of a portfolio of nonprofits and their corresponding opportunities and VLs.
    • Contribute to and attend meetings of key Washington County groups that strategically align with Hands On mission.
    • Demonstrate competency utilizing technologies such as Formstack and Salesforce to manage portfolio.
    • Participate on nonprofit applicant review team to vet new nonprofit partners.

    Co-facilitate Partner Services and help oversee Partner Services goals

    • Collaborate on and support updates and improvements to Partner Services.
    • Collaborate on and support updates to Partner Services hard materials (e.g., Partner Training  Manual, orientation materials, volunteer posting worksheet, etc.).
    • Collaborate on and contribute to nonprofit partner eNewsletters. Conduct ongoing surveys to solicit partner feedback.

    Special Event Support

    • Identify partners, develop projects, match VLs, etc., for Signature Service Events and corporate volunteer events. 

    Oversee HOGP Communications  

    • Create and send volunteer outreach and recruitment email communications.
    • Work with the Corporate Engagement & Events Manager to develop and send email communications for major events.
    • Provide oversight of email communication budget and related data.
    • Occasionally manage social media streams on behalf of HOGP.

    Participate in HOGP Connect Administration

    • Support primary Hands On Connect (Salesforce) administrator.
    • Run reports, update templates, help manage HOGP Connect updates.

    Participate in Hands On Greater Volunteer Intake & Referral

    • Participate in shared responsibility of all HOGP team members to answer phones and emails.


    • Actively and strategically work cross-departmentally, as needed.
    • Participate in Diversity, Equity, Inclusion conversations and trainings within the team and organization.

    This job description describes the general nature and level of work performed by employees assigned to this position. This is not an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.

    Additional Competencies and Required Skills

    • Self-management
    • Excellent verbal and oral communication skills
    • Team-builder/facilitates teamwork
    • Outward turning
    • Demonstrates social responsibility and stewardship
    • Embraces ambiguity and paradox
    • Shares power and decision-making
    • Exemplary customer service
    • Ability to navigate corporate and nonprofit cultures
    • Curiosity and creativity
    • Ability to enroll coworkers and other constituents in events
    • Familiarity with our region’s nonprofit community
    • Willingness to learn
    • Passion for working with people and building relationships
    • Strong planning and organizational skills; ability to manage details
    • Project management and oversight
    • Ability to succeed in a fast-paced work environment
    • Ability to supervise volunteer leaders and in-house skilled volunteers
    • Willingness to work behind the scenes to build infrastructure
    • Ability and willingness to innovate and stretch the limits of current Hands On programs; willingness to learn and grow
    • Intention to develop own professional skills and abilities
    • Passion for the mission of HOGP

    Supervision and Working Relationships

    Supervisory Direction Received:

    • Position works under the general direction of the Senior Manager-Hands On. Work subject to review and evaluation by supervisor.

    Working Relationships:

    • United Way/Hands On staff, current and prospective volunteers, local nonprofits, corporate representatives, community members.


    • No direct reports.

    Education, Skills, Experience, and Training Required for this Position

    • 3 years’ work experience that aligns with this position’s requirements; Bachelor’s Degree; or a comparable combination of experience and education.

    Technical Knowledge

    • Proficiency with a Windows operating system, MS Word, Excel, Outlook, Internet, and Salesforce programs preferred.
    • Valid driver’s license, automobile insurance, and access to a reliable vehicle.
    • Bilingual Preferred. 

    Physical Requirements

    • Periodically moves tools and supplies weighing up to 50 pounds from United Way office to volunteer project site and from retail stores such as Home Depot to volunteer project site (several times per month or more).
    • Consistently works on volunteer project sites, stooping, kneeling, crawling, reaching, ascending/descending ladders, lifting and moving tools, painting, building, etc. (several times per month or more).
    • Consistently works in outdoor weather conditions on volunteer project sites (several times per month or more).

    For more information, visit: https://www.unitedway-pdx.org/about/careers

    Please apply at:


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