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Volunteer Program Manager, Habitat for Humanity Portland Region

  • September 23, 2022 8:58 AM
    Message # 12930192
    Anonymous member (Administrator)

    Position:                      Volunteer Program Manager

    Department:                Resource Team

    Reports to:                  Volunteer Program Director

    Status:                         Full-time, Non-exempt

    Level:                           D

    Compensation:           $22.84/hour to $27.82/hour; See Starting Salary Expectations section below.

    Closing Date:              October 7th, 2022


    About Us:

    Habitat for Humanity Portland Region revitalizes neighborhoods, builds affordable and sustainable homes, and empowers families through successful homeownership. Habitat for Humanity Portland Region is an independent affiliate of Habitat for Humanity International, a global home building movement and top private home builder in the country. By providing affordable housing, home repairs, skilled construction training, financial education, and volunteer opportunities, the organization has transformed millions of lives, helped stabilize communities and fostered economic vitality in the region. We believe that everyone deserves the opportunity to reach their full potential, and that starts with a stable and healthy place to call home.


    We are intentional about building a healthy and thriving organizational culture and envision a community of staff, partners, volunteers, and donors who are deeply committed to equitable and anti-racist practices in every facet of our organization. We engage in continual learning and seek ways to operationalize equitable practices. Our Equity Statement and Cultural Compact are living, breathing documents that we continually work toward.


    Habitat for Humanity Portland Region operates out of two offices (Hillsboro and NE Portland), three brick and mortar stores (Beaverton, Gresham and Portland), one warehouse (NE Portland), and construction sites in east and west Portland, Beaverton, Hillsboro, King City, Gresham, and Lake Oswego. Please visit our website and social media pages to learn more.


    Note to Candidates:

    We are committed to building a diverse and inclusive organization and we are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background. We recognize that requirements for educational and experience minimums create unnecessary barriers for under-served populations in pursuing employment opportunities in which they may be successful. In considering this alongside our Equity practices, we have removed educational and experience minimum requirements in order to focus on candidates’ abilities to excel based on the responsibilities of the position. We strongly encourage you to apply, even if you don’t believe you meet every one of the qualifications described.  


    Position Overview:

    The Volunteer Program Manager works under the direction of, and in tandem with, the Volunteer Program Director to create policies and procedures in line with the overall program initiatives, ensure a consistent volunteer experience across multiple sites, and ensure excellent program delivery to all stakeholders. This individual also guides retail/site staff to ensure successful implementation of the volunteer program and programmatic goals.


    The Volunteer Program Director provides strategic programmatic objectives and structure; the Store Managers and Site Superintendents oversee the Store Volunteer Managers and Crew Leads on location who are responsible for day-to-day volunteer supervision; and the Volunteer Program Manager ensures that the programmatic vision and site-specific goals come together.


    The successful Volunteer Program Manager is solution oriented, flexible, self-motivated with multiple ongoing projects, is a team player, and thrives on relationship building and social interaction.



    Program Management

    • Create and implement volunteer onboarding and training processes and tailor to each location as necessary to achieve program goals.
    • Partner with other Habitat departments to maintain a close connection to the inner workings of each location, collect staff and volunteer feedback, and use creative approaches to find solutions.
    • Work with the Communications Team/Restore Marketing Manager and the Volunteer Program Director to develop content and messaging.
    • Advocate for a stronger presence of volunteerism throughout the organization by developing location specific staff training about volunteer management.
    • Develop and nurture relationships with community partners such as youth employment programs, senior employment programs, vocational rehab, court systems, schools, churches, businesses, etc.



    Program Administration

    • Supervise the volunteer management software for the specified volunteer program.
    • Act as the first point of contact for volunteer inquiries.
    • Determine volunteer eligibility in accordance with the Volunteer Background Check Policy.
    • Prepare reports to support the progression of program initiatives.
    • Oversee the planning and execution of location-specific volunteer appreciation events
    • Network with professionals and represent our organization by attending outreach events.


    Required Knowledge, Skills, and Experience:

    • Three years minimum experience working with volunteers in the nonprofit industry
    • Demonstrated problem solving experience
    • Experience working with volunteer management software and data management
    • Excellent interpersonal skills
    • Ability to work independently while managing multiple deadlines and staying organized


    Preferred Knowledge, Skills, and Experience:

    • Any qualifying combination of education, certification, and experience that demonstrates the ability to perform the duties of the position.
    • Experience with Get Connected platform and/or Sterling Volunteers

    Work Environment and Physical Demands

    • The office is a fast-paced, business casual environment (currently adjusted due to COVID-19)
    • This employee will routinely use standard office equipment such as computers, phones, and printers
    • This position requires local travel in the employee’s personal vehicle
    • This job partially operates at construction sites and in retail warehouse environments
    • This position is partially active, requiring standing, walking, bending, and occasionally kneeling, stooping, crouching, crawling, and climbing.


    • 40 hours a week, occasional events outside of the normal work week
    • Schedule is typically Monday-Friday, 8:30am-4:30pm


    Starting Salary Expectations:

    Minimum $22.84/hour to wage range midpoint of $27.82/hour. Placement will generally not exceed the midpoint based on qualifications, experience, and internal equity. The full wage range is $22.84/hour to $33.11/hour.



    We offer a comprehensive benefits package that includes:

    • Health insurance (medical, vision, alternative care, prescription)
    • Health reimbursement arrangement (HRA)
    • Dental insurance
    • Generous paid time off
    • 3% matching 403(b) retirement plan
    • Flexible spending accounts
    • Short-term & long-term disability insurance
    • Life insurance
    • Employee assistance program
    • And more!


    How to Apply:

    Submit the following materials at:

    • Cover letter addressing how your personal and professional experiences have prepared you for this position.
    • Resume
    • Three professional references

    Employment is contingent on passing a background check.



    Habitat for Humanity Portland Region hires a workforce representative of the communities we serve, understanding that a diverse workforce strengthens our organization. We value diversity and support a positive and welcoming environment where all employees can thrive. Habitat for Humanity Portland Region is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.



    Note: This job description is intended as a guideline only and does not limit in any way the duties or responsibilities of any employee.  Nothing herein shall be construed as a contract of employment, expressed or implied.  All employment is terminable at will, with or without cause. 

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