The NOVAA Learning Community 

Volunteer management professionals gathering around relevant topics to both teach and learn from their peers in facilitated conversations. 

The NOVAA Learning Community events are free for NOVAA members  and $10 for non-members.

Learning Community sessions focus on one relevant topic at a time. The sessions start out with a short presentation or panel discussion, followed by Q&A and an open facilitated discussion. All members are welcome to the NOVAA Learning Community, but participants are expected to review any pre-session reading assignments and be prepared for advanced discussions.

Due to COVID-19 and nationwide prevention measures, we will be offering this Learning Community remotely via Zoom. A link will be sent to registered participants in your confirmation email. 

Upcoming Learning Community Sessions

Thursday, October 28th 3:30 p.m. - 5:00 p.m.
Training Volunteers in Customer Service

Why is it necessary to do customer service training, or should all organizations provide it for their volunteers/staff? Whether your organization serves the public in a traditional customer facing way, or serves clients in more of a one on one interface, the basics of customer service and how it relates to your mission can be a useful training tool. We’ll examine why customer service training is important and share what has worked or not worked in our organizations in this Learning Community.

Presenter:  Marcia Hale CVA has been developing and managing volunteer programs since the 1990’s. While in the museum industry she developed and facilitated mission focused customer service trainings for volunteers and staff and believes the basics of customer service are always a great baseline to begin developing all trainings. She currently oversees Volunteer strategies for the Hillsboro Public Libraries.

Click here to register:

Have an idea for a Learning Community topic? Email your idea to

    Past Learning Community Topics:

    • Keeping Volunteers Engaged in a Pandemic (April 2021)
    • Tips for Volunteer Admin Job Hunters (Feb 2021)
    • Volunteer Databases (Dec 2020)
    • Staff & Volunteer Relations (Oct 2020)
    • Process and Tips for Preparing for your CVA Exam (Oct 2019)
    • Creating Inclusive Spaces for Trans and Gender Nonconforming Volunteers. (Dec 2019)
    • Non-violent Communication: How to deliver and give difficult feedback (March 2019)
    • Volunteering While Trans (May 2019)
    • Seen & Heard: Getting a Seat at the Executive Table (March 2019)
    • Recruitment: Removing Barriers by Thinking Outside the Box (Dec 2018)
    • Delegation: Empowering Volunteers and Creating Team Leaders (Oct 2018)
    • ADA & Inclusion (February 2018)
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