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Volunteer Management Trainings

We are currently hiring more Volunteer Management Trainers. If you're interested in becoming a trainer, read this job description and reach out to

Are you new to the field of Volunteer Management? Are you seeking basic or advanced training to improve your management skills?

NOVAA offers volunteer management trainings throughout the year at affordable prices to ensure volunteer managers have access to curriculum for best practices and effective program management.

NOVAA workshops are given by skilled presenters who will provide participants with the tools needed to enhance an existing volunteer program or build one from scratch.

Volunteer Management 101 (Remote Training)

This training (delivered across two mornings) covers the fundamentals needed to develop and manage a successful volunteer program. Topics include: developing a volunteer program, recruiting the right volunteers, understanding volunteer motivation, orienting and training volunteers, supervision, risk management and volunteer recognition.

Volunteer Management 201 (Remote Training)

This training (delivered across two mornings) is ideal for volunteer managers who have completed Volunteer Management 101, or for those who are seeking advanced training in the field of volunteer management. This workshop focuses on next-level topics, including: program evaluation, leadership in management, equipping staff to engage volunteers, and much more.

Volunteer Management 301

Have you been working in the field of volunteer administration for awhile now? Are you looking to take your volunteer management savvy to the next level? This half-day workshop covers dedicated to building on themes of our Volunteer Management 101 and 201 trainings and digging in to management skills relevant to advanced practitioners and others looking for a "301" learning experience. 

Check the Event Calendar for current training options.

About the Trainers:

In her nearly two decades as a volunteer administrator, Jenn Forristal, CVA has managed programs for over 15,000 volunteers serving in diverse fields including social services, animal welfare, public media, national service, political campaigns, and professional associations. Currently, she is the Volunteer Resources Manager at OPB (Oregon Public Broadcasting).

Jenn earned her Certified in Volunteer Administration (CVA) credential in 2016 and is committed to her own professional development and continued learning, averaging over 50 hours of training annually in topics related to volunteer program management. Additionally, she has training in equity in volunteer program and workplace implementation, and advanced training in equity facilitation.  She served on the NOVAA board of directors for five years, three of which she served as president. Currently, she chairs a committee and serves as a mentor with AL!VE.

Emily Coleman, CVA, has been working in volunteer and nonprofit administration since 2004 and is very committed to the work of connecting individuals and groups with meaningful, rewarding opportunities to serve and build community. 

She is currently the volunteer program supervisor for Transition Projects, an organization supporting the needs of people experiencing homelessness while helping them find and maintain permanent housing. She has also run volunteer programs for youth development organizations, and in healthcare. These varied settings have given Emily insight into how volunteer recruitment, screening and risk management, training and retention need to be adapted to organizational needs. 

An avid volunteer herself, Emily supports several local organizations with her time, experience that further increases her understanding of different styles of volunteer management. She has also served on the NOVAA Board of Directors for four years, as both the fiscal chair and later as the programming chair.

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