De-Escalation Practices: Responding with Empathy, Verbally & Non-Verbally

  • April 07, 2022
  • 9:00 AM - 12:00 PM
  • Offered remotely via Zoom

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This class will cover the basics of Non-Violent Crisis Intervention and teach a wide range of de-escalation skills, communication skills, and tools to help personally manage the internal conflicts and feelings that may arise in a crisis situation. Caring for the individual in crisis, maintaining the safety of everyone involved in the de-escalation, providing emotional welfare, and acting accordingly in each situation, are all topics that will be covered.

    Emily Stroud is the Program Manager of the Wy'East veterans shelter with Do Good Multnomah. With over four years managing shelters in Portland, and over 10 years experience working in the homeless/houseless community, she continues to work with individuals to help them overcome the negative stereotypes and to push forward to achieve their goals. Emily graduated from Oklahoma State University with a degree in Psychology and a QMHA certification, and then attended the Crisis Prevention Institution to be able to teach De-Escalation techniques to varying different organizations in the Portland metro area.


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