Volunteers generously donate their time and skills, enriching our teams, expanding services and helping our organizations achieve their missions. Yet, as with any team environment, sometimes misunderstandings, interpersonal conflicts or performance issues arise that can hinder our efforts. Dealing with difficult volunteer situations is not an easy or pleasant task and is one that is often uncomfortable for those leading volunteers. This highly-engaging session will stretch your thinking, empower you to lean into difficult conversations, and give you practical tools for successfully resolving those sticky volunteer situations.

Betsy McFarland is a strategist and problem-solver who has forged a unique professional niche focused on developing leaders, staff and volunteers committed to tackling challenging societal issues. Betsy is particularly passionate about maximizing the impact of volunteers by helping leaders align volunteer engagement efforts with their mission. 

With decades of nonprofit experience, Betsy was previously a vice president at The Humane Society of the United States where she led the organization’s legislative, policy and programmatic work with animal shelters and rescues nationwide. She spearheaded the launch of The Humane Society National Volunteer Center—the first broad-scale coordinated volunteer-focused effort in the organization's history, which now engages thousands of volunteers worldwide.

Betsy is a Certified Volunteer Administrator (CVA) and author of Volunteer Management for Animal Care Organizations. 

We look forward to seeing you at this NOVAA event, however, if you need to cancel, please refer to our Cancellation Policy and contact admin@novaa.org with any questions.