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Volunteer Management 101 Training

  • September 12, 2023
  • 8:00 AM - 5:00 PM
  • American Red Cross, 3131 N Vancouver Ave, Portland, OR 97227
  • 8


Registration is closed

Are you new to the field? Did 'volunteer manager' just get added to your job description? Looking to learn 'best practices' to support your organizations volunteer program?

This training is for you! 
Tuesday, September 12, 
8:00 am - 5:00pm

    Our Volunteer Management 101 Training will help you maintain a thriving volunteer base that gets more work done, builds community support and increases your organization's effectiveness. Specifically designed to assist anyone new to volunteer management, this one-day training will be held in person, including a lunch break, over the course of 9 hours, offering a mix of content presentation, activities, and small group discussions in breakout rooms. The training will cover the following topics:

    • Volunteer Program Development
    • Recruitment
    • Understanding Volunteer Motivations
    • Placement, Orientation, and Training


    • Risk Management
    • Supervision
    • Volunteer Recognition
    • Breakout Group topics

    Those who have registered will receive a workbook to be used throughout the training. Lunch will be provided and registrants will be asked to provide any dietary needs one week prior to the event. 

    Trainers: Jenn Forristal and Emily Coleman

    In her nearly two decades as a volunteer administrator, Jenn Forristal, CVA has managed programs for over 15,000 volunteers serving in diverse fields including social services, animal welfare, public media, national service, political campaigns, and professional associations. Currently, she is the Volunteer Resources Manager at OPB (Oregon Public Broadcasting).

    Jenn earned her Certified in Volunteer Administration (CVA) credential in 2016 and is committed to her own professional development and continued learning, averaging over 50 hours of training annually in topics related to volunteer program management. Additionally, she has training in equity in volunteer program and workplace implementation, and advanced training in equity facilitation.  She served on the NOVAA board of directors for five years, three of which she served as president. Currently, she chairs a committee and serves as a mentor with AL!VE.

    Emily Coleman, CVA, has been working in volunteer and nonprofit administration since 2004 and is very committed to the work of connecting individuals and groups with meaningful, rewarding opportunities to serve and build community.  She is currently the volunteer program supervisor for Transition Projects, an organization supporting the needs of people experiencing homelessness while helping them find and maintain permanent housing. She has also run volunteer programs for youth development organizations, and in healthcare. These varied settings have given Emily insight into how volunteer recruitment, screening and risk management, training and retention need to be adapted to organizational needs.

    An avid volunteer herself, Emily supports several local organizations with her time, experience that further increases her understanding of different styles of volunteer management. She has also served on the NOVAA Board of Directors for four years, as both the fiscal chair and later as the programming chair.

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