Program Manager - Hands On Greater Portland

  • August 28, 2017 4:05 AM
    Message # 5052004
    For full position details and applications, visit:

    Job Title

    Program Manager-Hands On


    Reporting To:

    Director-Hands On



    Community Impact


    Exemption Status and

    Work Schedule:

    Non-exempt.Full-time. Core Hours of Monday-Friday, 8:30 a.m. to 5:00 p.m.  Must be able to work a flexible schedule with the possibility of evening and weekend work.


    Overall Purpose of this Role:


    To work within the Hands On program team to provide an excellent intake and referral for volunteers; to cultivate and steward volunteers; to play a significant role in supporting events.



    Key Accountabilities:

































    Manage the Hands On Volunteer Leader (VL) program                                50%

    1. Create recruitment plan and recruit VLs
    2. Conduct Volunteer Leadership orientation and training and continuously improve training
    3. Conduct VL reference checks and criminal backgrounds checks
    4. Consult with VLs on questions, concerns, and training & supervision needs
    5. Coordinate with the administrative volunteer who fulfills VL-related support
    6. Keep the VLs up-to-date on procedures, policies and new developments that impact their responsibilities
    7. Conduct and report out on VL evaluation, and oversee follow up
    8. Create a VL communication plan, and create and send all communication
    9. Conduct initial VL matching on calendar projects and manage posting of recurring episodic projects
    10. Work collaboratively with Program Managers on VL matching
    11. Oversee VL Recognition Event planning and execution

    Manage a Program Portfolio of partners, VLs, and their related opportunities                                  15%

    1. Responsible for stewardship, support, and training of a portfolio of nonprofits, and their corresponding opportunities and VLs
    2. Demonstrate competency utilizing technologies such as Formstack and Salesforce to manage portfolio
    3. Participation in nonprofit applicant review team to vet new nonprofit partners


    Oversee Volunteer intake and referral             10%

    1. Conduct intake of volunteers over the phone and email
    2. Manage and oversee the system for sharing volunteer intake responsibilities across Hands On team, including scheduling assignments across the Hands On team, monitoring, and improvement of the system as necessary


    Manage Volunteer Stewardship                   10%

    1. Manage and participate actively in the Volunteer Cohort to oversee Volunteer and VL experience, Calendar Planning, and collaborate on development of Hands On Managed projects
    2. Set biweekly meeting agendas and solicit agenda items from members of the Volunteer Stewardship team
    3. Integrate VL stewardship into volunteer stewardship plan, and conduct formal and informal recognition and acknowledgement
    4. Create and run reports to provide volunteer statistics and retention numbers, volunteer contact info for outreach, and other data as needed
    5. Supervise the Hands On team in implementing the VS Initiative


    Support Hands On Special Events                 10%

    1. Manage and oversee VL matching, training, and support for special events
    2. Conduct VL evaluation following special events
    3. Support special events (e.g., Cares Day, MLK Weekend, Timbers Stand Together Week, Standard Week of Caring, etc.) by providing: volunteer outreach/recruitment, volunteer intake and referral, team support
    4. Support additional special events, as needed

    Participate as an active member of Hands On and UW team,  completing other assignments as needed      5%                            

    1. Participate in the planning and execution of the annual Partner Recognition Event, as needed
    2. Participate in the interdepartmental Resource Development collaboration, as needed
    3. Participate in Hands On equity work.
    4. Provide reception back-up for the organization as needed
    5. Complete other special assignments, as assigned

























    Additional Competencies and Required Skills:






    Mission Focused

    Ability to link donor, volunteer, and advocates' aspiration to needs
    Ability to catalyze others' commitment to mission
    Strives vigorously to accomplish shared goals
    Separates one's own interests from organizational interests in order to make the best possible judgments for the organization



    Understands and motivates individuals and organizations

    Places a high value on diversity and inclusion

    Effectively communicates

    Treats others with respect and dignity

    Actively listens to and facilitates diverse input and contributions



    Seeks and shares knowledge of community
    Takes a collaborative approach to addressing issues
    Focuses on shared goals
    Mobilizes a broad range of sectors and resources



    Has a searing focus on results and can effectively communicate goals and impact

    Promotes innovation/willing to take risks

    Develops relationships to drive resources and results

    Has the necessary organizational skills to deliver on business model


    Brand Steward

    Acts with integrity and strong ethics to foster trust at all levels (personal, market, societal)
    Internalizes the meaning and commitment of United Way and consistently acts according to its value and purpose
    Demonstrates the values of the network; is a good system-citizen
    Is accountable and transparent with all stakeholders


    • Self-management
    • Excellent verbal and oral communication skills
    • Team-builder/facilitates teamwork
    • Outward-turning
    • Demonstrates social responsibility and stewardship
    • Embraces ambiguity and paradox
    • Shares power and decision-making



    • Strong customer service skills; passion for working with people and building relationships
    • Strong planning and organizational skills; ability to manage details
    • Project management and oversight
    • Ability to succeed in a fast-paced work environment
    • Ability to enroll others in events and projects
    • Ability to supervise volunteer leaders and in-house skilled volunteers
    • Willingness to work behind the scenes to build infrastructure
    • Ability and willingness to innovate and stretch the limits of current Hands On programs; willingness to learn and grow
    • Intention to develop own professional skills and abilities
    • Passion for the mission of Hands On



    • Word processing skills and above average knowledge of spelling, grammar and punctuation
    • Ability to work comfortably with culturally diverse individuals and projects in a high-activity environment
    • Must have excellent telephone demeanor
    • Demonstrated ability to work well with internal and external customers and project a positive, supportive attitude
    • Ability to handle confidential material in a professional manner
    • Ability to work independently and solve problems
    • Ability to take initiative and anticipate future workload and projects


    Physical Requirements:




    • Periodically moves tools and supplies weighing up to 50 pounds from local tool bank to volunteer project site and from retail stores such as Home Depot to volunteer project site (up to several times per month or more).
    • Consistently works on volunteer project sites, stooping, kneeling, crawling, reaching, ascending/descending ladders, lifting and moving tools, painting, building, etc. (several times per month or more).
    • Consistently works in outdoor weather conditions on volunteer project sites (several times per month or more)


    Supervision and Working








    Supervisory Direction Received:

    • Position works closely with and under general direction of the Director-Hands On. Requires planning and arranging of own work in relation to overall set objectives of division, referring only unusual cases to supervisor for decision. Work subject to review and evaluation by supervisor.


    Working Relationships:

    • Works closely with other United Way staff members, most specifically within the Hands On sub-department; Volunteer Leader pool; volunteers by providing information and referral; Hands On nonprofit partners when attending or leading projects; and represents Hands On and United Way on volunteer projects.


    • No direct report


    Experience, Education and Training Required:

    • 3 years nonprofit or project coordination experience
    • CVA (Certified Volunteer Administrator) a plus but not required
    • Bilingual Spanish a plus but not required



    Technical Knowledge:


    • Competency with Microsoft Office applications: Word, Excel, databases, and Outlook. Experience with Salesforce a plus
    • Ability to adapt to changing office technology


    Diversity, inclusion and equity are fundamental values for United Way, both internally and externally. Learn more.


    • Infant-at-Work Program for new parents with infants up to 6 months of age
    • 3% employer contribution to a 401(k) plan
    • Telecommuting
    • Flexible scheduling and compressed work week
    • Volunteer benefit (4 hours paid per month)
    • Higher education tuition reimbursement
    • Wellness Program and incentives
    • Bicycle commuter/Tri-Met program reimbursement
    • Parking and carpool subsidy
    • Paid holidays
    • Inclusive holiday schedule that offers floating holidays in the place of fixed religious holidays
    • Extended Illness Time-off Bank
    • Discounted partnerships such as gym memberships and Costco
    • Participation in local and national conferences and culturally-specific leadership programs
    • Rolling internal skills trainings
    • Opportunities to collaborate through cross-departmental work groups, such as Diversity/Culture, Career Development, Wellness, etc.
    • No employee, including temporary, earns less than a living wage. Annual compensation reviews are conducted to ensure total compensation is market-competitive.
    • Additional benefits include up to six weeks of PTO per year (with service); paid sick leave for temporary employees; medical, dental, and vision coverage; group life, short- and long-term disability, and dependent life; flexible spending plan; cell phone allowance for eligible employees; and an Employee Assistance Program.
    • View a list of all benefits.


    UWCW is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, religion, creed, age, sex, sexual orientation, gender identity, national origin or ancestry, tribal affiliation, marital status, veteran status, political affiliation, disability status, medical condition, genetics, pregnancy, or any other considerations under federal, state, or local law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. We are pleased to provide such assistance, and no applicant will be penalized as a result of such a request. Further, applicants from bilingual communities and communities of color are eagerly encouraged to join a UWCW team that is authentically and intentionally committed to diversity and cultural competency.

    Last modified: August 28, 2017 4:06 AM | Anonymous
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